Returns Information

Returns Information

At PicksQuick.com, customer satisfaction is our top priority.
We want you to enjoy every purchase, and we understand that sometimes a product may not meet your expectations. This page explains our return and exchange process clearly and simply.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item you received is damaged, defective, or not as described.

  • The product is unused, in its original packaging, and includes all tags, accessories, and manuals.

  • You contact us within 7 days of receiving your order.

Items that have been used, damaged after delivery, or are missing original packaging are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned unless they arrive defective. These include:

  • Personal care and grooming products

  • Beauty and cosmetic items

  • Underwear or intimate wear

  • Perishable or consumable goods (e.g., food items)

Please review product details before completing your purchase.

3. Return Process

  1. Contact Us at hello@picksquick.com within 7 days of receiving your order.

  2. Provide your order number, product details, and a brief reason for the return (photos if applicable).

  3. Our team will review your request and arrange for collection or guide you through the return steps.

  4. Once we receive and inspect the returned item, we will confirm approval and proceed with an exchange, store credit, or refund as applicable.

4. Refunds

  • Approved refunds are processed within 5 to 10 working days after inspection.

  • Refunds are issued to the original payment method or as store credit, depending on your preference.

  • Shipping fees (if any) are non-refundable, except when the return is due to our error or a defective product.

5. Exchanges

If you prefer an exchange, we’ll happily replace the returned product with the same item (subject to availability) or issue store credit for future purchases.

6. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please notify us immediately with clear photos.
We will arrange a replacement or full refund at no additional cost to you.

7. Return Shipping

In cases where the item is defective or incorrect, PicksQuick.com will cover the return shipping cost.
For other reasons (such as change of mind), return shipping may be the customer’s responsibility.

8. Contact Us

If you have any questions or wish to start a return, please contact our customer support team:
Email: hello@picksquick.com
Website: www.picksquick.com
Location: United Arab Emirates

Our Promise

We believe in treating every customer fairly and respectfully.
At PicksQuick.com, we aim to make every return or exchange experience as simple, transparent, and worry-free as possible.