Consumer Rights
At PicksQuick.com, we are committed to protecting our customers’ rights and ensuring a fair, safe, and transparent shopping experience across the United Arab Emirates. We follow all applicable UAE consumer protection laws and regulations issued by the UAE Ministry of Economy.
1. Right to Clear Information
Every customer has the right to receive accurate and complete information about the product before purchase, including price, specifications, and warranty (if applicable). We ensure that all product details, prices, and descriptions are displayed clearly and honestly.
2. Right to Safety
All products offered on PicksQuick.com are carefully selected from trusted suppliers and brands. We do not list or sell any items that could endanger consumer health or safety.
3. Right to Choose
We respect your freedom to choose. Our catalog provides a wide selection of products, allowing customers to compare features, prices, and brands before making a purchase.
4. Right to Fair Value and Service
Customers are entitled to receive products that match their description, quality, and price as shown on our website. In case of any issue with product quality or delivery, we are committed to resolving it quickly and fairly.
5. Right to Privacy and Data Protection
Your personal information is protected under UAE privacy laws. We never share or sell customer data to third parties without consent. All transactions are processed through secure payment channels.
6. Right to Refund and Replacement
If a product is defective, damaged, or not as described, customers have the right to request a refund, replacement, or repair in accordance with our Return & Refund Policy.
Requests can be made through our customer support team within the timeframe mentioned in that policy.
7. Right to Complain and Be Heard
Customers have the right to file a complaint if they believe their rights have been violated. Our support team handles all concerns promptly and fairly.
If a matter remains unresolved, customers can contact the UAE Consumer Protection Department via the Ministry of Economy’s official channels.
Our Commitment
We aim to maintain full transparency and build lasting trust with every customer. At PicksQuick.com, your satisfaction, safety, and confidence are our top priorities.